How AIMG Inc. helped a client with leaky walls
AIMG is a full-service construction company that specializes in exterior work. However, due to the nature of our work, from time to time we come across jobs where we discover problems after we begin working on the project. This changes the scope of work, the cost of work and timelines associated with the project’s completion.
When situations like these arise, they can cause several different problems. It will tie up a crew longer than was planned, which will affect other jobs, or it will require a different crew that may be unavailable at the moment. It is never good news for customers when they need to spend more than what was planned. Sometimes, they may not be prepared to spend more on the project and the project has to be put on the back burner until finances are arranged.
If you're facing a similar situation, AIMG Inc will help guide you through the situation and explain all possibilities going forward so you can make an informed decision. To learn more, keep reading to learn about how AIMG Inc. helped a client whose home required more than minor maintenance.
The Challenge: Sudden change in the scope of work.
A client approached us with a project that involved changing the siding of a home. We completed the inspection, gauged the scope of work, handed in the estimate and once it was all approved, we began work. However, we were treated to a nasty surprise. After we removed the siding, we discovered that leaks had caused extensive damage to the exterior plywood, framing, and insulation. It would be impossible to install a new siding without first fixing the walls.
This work wasn’t listed under the scope of work and wasn’t included in the estimate either. However, in order to complete the job, we had to remove and replace all the damaged material within the siding and ensure that the framing and insulation were fixed properly before installing the new siding.
This would result in a delay, an escalation of costs as well an inflated time frame for completing the work.
The Solution: Revising the estimate and scope of work.
Before beginning the work, we had to prepare a fresh report and hand a revised quote over to the client for the extra work. The client approved the additional work and gave us the go-ahead after reviewing the estimate.
Due to this unforeseen circumstance, the project took three times as long to complete than was originally planned. Fortunately for us, the customer understood the situation and was open to getting the additional work completed though it was unplanned and beyond what he had initially budgeted for. We pushed ourselves to the maximum and completed the project efficiently and in the quickest possible time so that the work was completed in a manner that the customer’s satisfaction was guaranteed.
The Bottom Line
At AIMG Inc. we’re an experienced team of professionals that provide quality services for both homeowners and businesses in the GTA. Our main priorities are a high quality of work and customer service. Irrespective of any challenges that are thrown at us, we shall complete any job and ensure customer satisfaction. To get started, get in touch with us by clicking here. To learn more about how we can help you, please click here. Or to read what our clients are saying about us, please click here.